Pusat Bantuan - Panduan Pengaturan dan Pemecahan Masalah
Installation
Bagaimana mendeteksi jenis sistem?
Untuk memastikan apakah komputer Windows Anda menggunakan prosesor x64, ARM64, atau x86 (32 bit):
- Buka alat informasi sistem. Tekan Win + R, ketik msinfo32, lalu tekan Enter
- Pergi ke Ringkasan Sistem → Jenis Sistem, Anda akan melihat informasi arsitektur sistem
Untuk memastikan apakah Mac Anda menggunakan prosesor Intel atau Apple Silicon:
- Klik ikon Apple di pojok kiri atas layar
- Pilih "Tentang Mac ini"
- Di jendela yang muncul, periksa informasi "Chip atau Prosesor". Jika dimulai dengan Intel, itu adalah prosesor Intel, jika tidak maka Apple Silicon
Perintah berikut harus dijalankan untuk paket instalasi MAC:
sudo xattr -rd com.apple.quarantine /path/to/Drift.dmgTidak dapat berjalan di Windows
Pesan kesalahan: file executable proxy tidak ada. Atau pesan: file berisi virus atau perangkat lunak yang berpotensi tidak diinginkan. Solusi:
Metode 1:
- Buka 'Pengaturan' → 'Privasi & Keamanan' → 'Pusat Keamanan Windows' → 'Perlindungan Virus & Ancaman'
- Klik 'Kelola Pengaturan'
- Di bagian bawah, tambahkan atau hapus pengecualian dan tambahkan direktori instalasi Drift ke pengecualian
Metode 2:
- Buka 'Pengaturan' → 'Privasi & Keamanan' → 'Pusat Keamanan Windows' → 'Perlindungan Virus & Ancaman'
- Klik 'Kelola Pengaturan'
- Matikan 'Perlindungan Waktu Nyata'
How to download on iOS
Due to policy reasons, DriftVPN is not available in the China App Store. You can download it by:
- You need a non-China Apple ID (e.g., US, Japan, Hong Kong, etc.)
- Switch to the non-China account in the App Store
- Search for 'DriftVPN' to find and download it
- If you don't have an overseas Apple ID, you can search online for tutorials on how to register a free overseas Apple ID
Account
Forgot your password?
If you forgot your login password, you can reset it by following these steps:
- Go to the login page and click 'Forgot Password?'
- Enter your registered email address
- Check your email for a 6-digit verification code (valid for 5 minutes)
- Enter the verification code and your new password to complete the reset
Usage
How to start a trial
You can start your DriftVPN trial with these steps:
- Register an account on the official website or in any client
- Sign in to your account in any client
- Tap the switch button on the home page to start using the service
The current free trial traffic allowance is 600MB. This quota may change in the future based on operating policies. Please refer to the actual page display and the latest official information. DriftVPN reserves the right of final interpretation.
Supported devices/platforms
DriftVPN currently supports the following platforms:
- Android (phones and tablets)
- iOS (iPhone and iPad, requires a non-China App Store)
- macOS (supports both Intel and Apple Silicon chips)
- Windows (supports x64 architecture)
How many devices can be online simultaneously?
One account supports up to 3 devices online simultaneously. If the limit is exceeded, the earliest connected device will be automatically disconnected.
How to contact support
If you encounter any issues, you can contact us through the following methods:
- Submit your issue through the 'Feedback' page, and we will reply via email.Go to Feedback
- Send an email to our support email:support@qz.run
- Contact us on Telegram:@DriftVPN_UK
- Click the live chat icon in the bottom right corner of the page to chat with support directly