Pusat Bantuan - Panduan Pengaturan dan Pemecahan Masalah

Untuk memastikan apakah Mac Anda menggunakan prosesor Intel atau Apple Silicon:

1. Klik ikon Apple di pojok kiri atas layar
2. Pilih "Tentang Mac ini"
3. Di jendela yang muncul, periksa informasi "Chip atau Prosesor". Jika dimulai dengan Intel, itu adalah prosesor Intel, jika tidak maka Apple Silicon

1. 1.

   After downloading the macOS installer, open the .dmg file and drag VPN into Applications.

   

   
2. 2.

   Open Launchpad or Spotlight, then search for and open Terminal.

   

   
3. 3.

   Paste the command below into Terminal and press Enter. Enter your Mac login password when prompted; characters will not appear while typing. Press Enter again when finished.

   sudo xattr -rd com.apple.quarantine /Applications/DriftVPN.app
   

   

   
4. 4.

   After the command finishes, search for VPN or open it from Applications.

   

   
5. 5.

   If macOS still blocks the app, go to System Settings → Privacy & Security and click Open Anyway in the Security section. If it says the app is damaged, download the latest installer again and repeat the command above.

   

If you cannot open VPN on macOS, go to System Settings → Privacy & Security, scroll to the Security section, and click Open Anyway.

Untuk memastikan apakah komputer Windows Anda menggunakan prosesor x64, ARM64, atau x86 (32 bit):

1. Buka alat informasi sistem. Tekan Win + R, ketik msinfo32, lalu tekan Enter
2. Pergi ke Ringkasan Sistem → Jenis Sistem, Anda akan melihat informasi arsitektur sistem

Jika aplikasi tidak dapat terhubung setelah diluncurkan di Windows, biasanya Windows Defender Firewall memblokirnya. Solusi:

Metode 1: Tambahkan pengecualian melalui Panel Kontrol

1. Tekan Win + S dan cari: Panel Kontrol
2. Buka: Sistem dan Keamanan → Windows Defender Firewall
3. Di sebelah kiri, klik: Izinkan aplikasi atau fitur melalui Windows Defender Firewall
4. Di pojok kanan atas, klik: Ubah pengaturan
5. Klik: Izinkan aplikasi lain
6. Klik: Telusuri dan pilih file .exe Anda (jalur default: C:\Users\<user>\AppData\Local\VPN\QingZhou.exe)
7. Setelah ditambahkan, centang: Privat dan Publik (jika diperlukan akses jaringan eksternal)
8. Klik: OK

Metode 2: Buat aturan di Windows Defender Firewall dengan Keamanan Lanjutan

1. Tekan Win + S, cari 'Windows Defender Firewall with Advanced Security' dan buka
2. Klik 'Inbound Rules' di kiri → klik 'New Rule' di kanan
3. Pilih: Program → Next
4. Pilih 'This program path', telusuri file .exe Anda → Next
5. Pilih: Allow the connection → Next
6. Centang: Domain, Private, Public (biasanya semua) → Next
7. Masukkan nama (misal: DriftVpn Inbound) → Finish
8. Ulangi langkah untuk 'Outbound Rules' (pilih 'Outbound Rules' di kiri; alurnya sama)

You can download and install VPN for Android as follows:

1. Open the official download page and choose Android.
2. Download the Android installation package to your phone or tablet.
3. Open the downloaded APK file from your browser downloads or file manager.
4. If Android asks for permission to install unknown apps, allow it for the current browser or file manager, then continue the installation.

Some browsers or systems may save the APK file with a .zip extension. Handle it as follows:

1. Do not unzip the file.
2. Open the file manager and rename the downloaded file, changing the suffix from .zip to .apk.
3. Tap the renamed .apk file to install it.
4. If you cannot rename it, download it again or use another browser to download the APK.

Due to policy reasons, VPN is not available in the China App Store. You can download it by:

1. You need a non-China Apple ID (e.g., US, Japan, Hong Kong, etc.)
2. Switch to the non-China account in the App Store
3. Search for 'VPN' to find and download it
4. If you don't have an overseas Apple ID, you can search online for tutorials on how to register a free overseas Apple ID

If you forgot your login password, you can reset it by following these steps:

1. Go to the login page and click 'Forgot Password?'
2. Enter your registered email address
3. Check your email for a 6-digit verification code (valid for 5 minutes)
4. Enter the verification code and your new password to complete the reset

Saat ini metode pembayaran berikut didukung:

1. Visa/Mastercard

You can start your VPN trial with these steps:

1. Register an account on the official website or in any client
2. Sign in to your account in any client
3. Tap the switch button on the home page to start using the service

If you have an activation code, you can redeem it after logging in:

1. Log in to your account on the website or in the client.
2. Click My Account in the top-right corner, then choose Redeem activation code from the dropdown menu.
3. Enter the activation code and confirm the redemption.
4. After redemption succeeds, the corresponding package or benefit will be added to your account automatically.
5. If no success message appears, the activation code has already been used.
6. After activation, restart the app for the package or benefit to take effect.

VPN currently supports the following platforms:

• Android (phones and tablets)
• iOS (iPhone and iPad, requires a non-China App Store)
• macOS (supports both Intel and Apple Silicon chips)
• Windows (supports x64 architecture)

They control which traffic goes through VPN:

• Global Proxy sends most network traffic through VPN. Use it when you want all apps and websites to use the proxy connection.
• Smart Routing only proxies traffic that needs acceleration or access optimization. Local and directly reachable traffic stays on the original network, which is usually better for daily use.
• The built-in VPN rules cover most needs, and you can also add your own proxy rules.

1. 1.

   Di halaman Pengaturan, aktifkan sakelar mode Perutean Cerdas lalu ketuk «Ganti sekarang» untuk menyalakannya.

   

   
2. 2.

   Setelah aktif, Anda dapat beralih antara «Proxy Global» dan «Perutean Cerdas» di halaman beranda.

   
3. 3.

   Setelah mode Perutean Cerdas diaktifkan, halaman «Aturan Perutean» akan muncul di Pengaturan.

   
4. 4.

   Di pojok kanan atas halaman «Aturan Perutean», ketuk tombol «+» untuk menambahkan aturan baru, dan ketuk tombol «?» untuk melihat cara menulis aturan. Setiap grup aturan dapat diaktifkan atau dinonaktifkan dengan sakelarnya.

   

You can choose a route based on your current use case:

1. For daily use, if you do not care about latency, any route is fine.
2. If latency matters, choose a node that is geographically closer to you.
3. If you need to access websites or services with IP region restrictions, such as region-exclusive streaming content, choose a node in the corresponding country or region.

Kami hanya menyediakan dukungan pelanggan untuk masalah berikut:

• Masalah login akun
• Masalah pembayaran / pesanan
• Layanan sepenuhnya tidak tersedia, misalnya tidak dapat terhubung

Kasus berikut berada di luar cakupan dukungan pelanggan:

• Masalah pengalaman subjektif seperti lag, kecepatan lambat, atau kecepatan tidak stabil
• Akses lambat ke platform pihak ketiga, seperti situs web atau aplikasi
• Masalah yang disebabkan oleh lingkungan jaringan lokal, perangkat, operator, atau faktor serupa dari pengguna
• Masalah yang disebabkan oleh tidak mengikuti tutorial resmi atau mengubah pengaturan sendiri
• Kualitas jaringan sangat dipengaruhi oleh operator lokal pengguna dan jalur internasional, sehingga platform tidak dapat menjamin pengalaman akses di semua wilayah dan waktu.

If you encounter any issues, you can contact us through the following methods:

• Submit your issue through the 'Feedback' page, and we will reply via email.Go to Feedback
• Send an email to our support email:support@qz.run
• Contact us on Telegram:@driftvpn_offical